Privacy Policy

Film Freak Tours ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using https://filmfreak.com or booking a tour with us, you agree to the practices described below.

Information We Collect

• Booking information. When you book a tour, payments and reservation details are processed by our booking partner, FareHarbor. This may include your name, email, phone number, and party size. Payment card details are handled by FareHarbor and are not stored on our servers.
• Contact information. When you submit our contact or group-inquiry forms, we collect the details you provide, such as your name, email, phone number, and message.
• Usage data. Like most websites, we may collect analytics such as pages visited, device type, referring source, and engagement signals (for example scroll depth and booking clicks) to help us improve the site and measure advertising performance.

How We Use Your Information

• To process bookings and communicate about your reservation.
• To respond to inquiries and group-event requests.
• To improve our website, services, and customer experience.
• To measure and optimize advertising on platforms such as Facebook and Instagram.
• To send you information you have requested, where applicable.

Third-Party Services

We use trusted third parties to operate our business, including FareHarbor (booking and payments), Google Analytics (site analytics), Meta Platforms (Facebook/Instagram Pixel for ads measurement and remarketing), Behold (Instagram feed display), and Elfsight (Google and Tripadvisor review display). These providers have their own privacy policies governing the data they process.

Cookies

Our site and embedded third-party widgets may use cookies or similar technologies to enable functionality, measure performance, and support advertising (including the Meta Pixel). You can control cookies through your browser settings.

Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law, and we take reasonable measures to protect it from unauthorized access.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of non-essential communications at any time.

Contact Us

Questions about this Privacy Policy? Reach us at info@filmfreak.com or 1-855-565-8687.

This policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified attorney before launch.